FAQ

Visit our Group Course page to choose an upcoming group and get in touch with us. We will then test your level and send you a payment link when your participation is confirmed. Visit our Individual Lessons page to request a free trial lesson. We will then get in touch with you, and when you choose to continue your classes, we will send you a payment link. You can purchase additional lessons using the Add More Lessons button in your Calendar. Following the steps will lead you to the checkout for a credit card payment. Visit out Speaking Club page to purchase a subscription. You will enjoy a 7-day free trial and then billed monthly until you cancel your subscription. We also accept bank transfers for Group and Individual courses, but not for the Speaking Club.

You automatically create an account in the following ways:

- when requesting a free trial lesson

- when purchasing a Speaking Club subscription

You can also create an account at any moment by clicking on Login in the upper right corner of our website, and then on Sign Up.

We accept online payments via the most popular credit and debit cards through our portal.

If you prefer to pay via bank transfer, please contact us direct at info@italmente.it, and we will send you our bank details. Please note that bank transfer payments are not accepted for Speaking Club subscriptions.

For the moment, we only accept payments in EUR.

If there was an issue during the payment, please contact us at info@italmente.it or through any other available mean, and we will assist as soon as possible.

We will send you an email with your invoice within one business day after we received your payment.

Students who purchased individual lessons are entitled to a 30-day money back guarantee, check our T&C for more information.

Force-majeure situations may represent an exception to this rule and will be considered on a case-by-case basis.